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MONDAY TO FRIDAY
8:00 am - 5:00 pm (EST)
TEL: (519) 633-0998
FAX: (519) 631-2282
EMAIL: info [snail] replacementhardware [period] ca -> mailto:info [snail] replacementhardware [period] ca
Our company was founded in 1981 but have had the expertise since 1967 with regard to new and obsolete hardware. Our staff have a total 55 years experience looking after the needs of our customers.
The loyalty, support and encouragement of YOU, our customers, have been the most important factors in the progress of our company. We thank you for your patronage and hope we can continue to be of service to you.
We can offer you experienced and courteous service, backed up by a complete stock of the highest quality merchandise at the best price.
This Parts Catalogue is the result of our desire to supply you with a clear representation of the products which we carry.
We also stock many items which are not included in this Catalogue and we are constantly adding replacement parts. If you do not find the item you need, just ask! To be assured of the correct replacement send us a sample or email a picture of the part needed.
We ship coast to coast in Canada and to the USA and if warranted we would visit your job site on a consulting basis.
We require a $35.00 minimum order. If your order is less, then the minimum will apply.
It is practically impossible to list all the items in the hardware line in this Catalogue. We are constantly adding new items. If items other than shown are needed, please feel free to send or bring your sample along for our identification. If we cannot replace the part, it will be returned to you.
Handing is determined on all casement, jalousie, awning and mobile home windows and patio door from the inside looking out.
Truth Hardware handing is determined from the outside looking in.
We warrant our products for quality and workmanship.
Standard finishes as close as possible to original will be supplied, depending upon availability.
Use complete addresses on all orders.
All shipments will be made from St.Thomas, Ontario. Please specify air, UPS or common carrier.
All claims on merchandise lost or damaged in transit shall be made by the consignee, except parcel post claims which shall be handled through our office. Once a shipment is signed for by truck, bus or express, then our responsibility ceases and it is up to the carrier to honour claim for damages or loss.
No returns accepted without our authorization. If the error is ours, full credit will be allowed. If the error is yours, there will be 15% handling charge. Merchandise out of stock more than 30 days will not be accepted for credit.